When plans change.

01

An enquiry is free and is not a booking

Routeyst’s website currently lists stays and tours and accepts enquiries. The enquiry form does not collect payment or guarantee availability. Submitting or withdrawing a free enquiry does not create a cancellation charge or a refund transaction.

Do not send money solely because you have an enquiry reference. Before a separately arranged booking or payment, obtain written confirmation of the actual service, provider, price, payment recipient and cancellation terms.

02

Get the terms before committing

Each property or tour can have different cancellation terms. The written agreement should specify travel dates, guest count, room or package, inclusions, total price, any advance or balance, refund conditions, deadlines and the party holding your payment.

Any cancellation or administration charge must have been disclosed and agreed before payment and must be permitted by applicable law. This page does not introduce a standard non-refundable deposit or automatic service charge for every booking.

03

How to cancel or request a change

Email contact@routeyst.com with your Routeyst reference, provider name, travel dates and the requested change or cancellation. If you are already speaking to Routeyst on WhatsApp, you may also use that conversation. Keep a copy of your request and written acknowledgement.

A date change, guest change or alternative service is subject to availability and written agreement. A message requesting a change does not confirm it. If travel is close, also contact the provider using your confirmed contact details. Do not send passwords, full card numbers or OTPs.

04

When you cancel a confirmed booking

Refund eligibility depends on the cancellation terms agreed for that arrangement, when cancellation is received, services already provided and applicable consumer rights. We will explain the relevant breakdown rather than assume all cancellations have the same outcome.

Late arrival, early departure or a no-show may affect eligibility if the applicable conditions were disclosed before booking. A manually recorded status of “Cancelled” does not mean money has already been refunded. Check the actual refund confirmation and amount.

05

If the provider cancels or cannot deliver

Contact Routeyst and the provider promptly if an agreed service is cancelled, unavailable or materially different from what was confirmed. We will help establish what happened and communicate the available remedies for unused or undelivered services.

An alternative property, date or package should be offered for your agreement, not silently substituted. Your rights to a refund or other remedy remain subject to the facts, written arrangement and applicable law; a provider’s policy does not remove statutory rights.

06

Who processes the refund

If you paid the provider or an external booking platform directly, that recipient generally processes the refund under the relevant agreement. Routeyst can help communicate about an arrangement we assisted with, but cannot claim to have returned funds held by another party.

If Routeyst received payment under a separately agreed arrangement, contact Routeyst to review the amount received, applicable eligibility and any already returned amount. Our current dashboard records amounts manually; it is not a payment gateway or automatic refund system.

07

Refund timing and evidence

Refund timing depends on the payment recipient, approval, payment method and bank or payment-service processing. We will communicate the expected timing once the refund is agreed and let you know about delays. We do not promise an instant refund or a fixed universal bank-processing deadline.

Keep the payment acknowledgement, booking agreement, cancellation request and refund reference. A booking status, dashboard balance or message saying a refund is requested is not proof that funds reached you. We will not request your OTP or banking password to issue a refund.

08

Weather and other disruptions

Weather forecasts, road restrictions and official closures can affect travel. A forecast alone does not automatically cancel a booking or establish a refund entitlement. Check the actual disruption, provider terms, official directions and applicable rights.

Discuss rescheduling, alternatives or cancellation in writing. Do not travel in breach of a closure or warning to preserve a booking. Travel insurance, if you have it, is a separate contract with its own claims process.

09

Questions and unresolved concerns

If a refund differs from what was agreed or a request remains unresolved, email contact@routeyst.com with the reference and supporting records. We will review the issue and explain the next steps. This process does not restrict your right to use applicable consumer grievance channels or other lawful remedies.